FAQ

About Veggly

What is Veggly?

The idea of creating Veggly came up from a chat among vegan friends about how hard it was to maintain a relationship between a vegan/ vegetarian and a meat eater. It is not just about eating habits, but also differences in values, such as how animals and the environment should be treated. It is about finding a partner who is like-minded and with a similar lifestyle.

We are constantly getting feedback from users all over the world thanking us for helping them find love. This shows us we are on the right track and also makes us pretty happy.

We know there is still a lot to do, so we are working hard to bring more users and more Veg-Matches. We are also constantly investing and putting in a lot of effort on development and design to create new features in the app. Please be patient! 🙂

If you wish to help, please check the “I want to help” session!

Can I use it for free?

Yes! Veggly is free to signup, Like, Veg-Match and Chat, in other words, you can find your vegan crush and chat for free!

Now, we need to keep constant investment in IT and marketing to bring more people to join and for that reason, we have some paid optionals: Veggly coins to send Super Likes, packages to see who liked you before the Veg-Match, no ads etc. But the core of the service is: two people like each other, get a Veg-Match and chat. And that’s all free!

Why do I have to pay to chat with other people?!

Well… you don’t have to! We work with a double opt-in environment where the person you liked has to like you back in order to start a chat. Sometimes it takes a while for two people to match. Meanwhile, relax, keep liking and update your profile and pictures to increase your chances.

Why do I always see the same people?

Veggly uses a transparent algorithm to order people in the Home screen. The user can choose* among: Default (prioritizes people who have been recently online), Distance and New Users. On Veggly, you choose how to use the app, there are no hidden algorithms!

Now, depending on your location, interests and filters, if you always open the app from the same place, it may take a while until new people fitting your criteria will join. If that’s the case, you may want to open Veggly and go straight to ordering* by New Users, that way, you will see new people at the top and when you find someone you’ve already seen, you can stop scrolling. You may also want to either change your filters or hide some of the people you’ve already seen. Note that hiding doesn’t affect your possibility to Veg-Match with that person. It only removes them from the Home screen.

* You can change the order of users at the floating blue icon on the top-left corner

About your account

How do I delete my profile?

You can delete your account in the app at the Settings tab, Privacy button and Manage Account. Important: If you login with Facebook or Apple to test after deleting, the system won’t find your account and will create a new one.

Can I just suspend my profile temporarily?

Yes. We can put your account on Hibernate mode: you won’t be found on the app, receive notifications or emails from us and won’t be able to login until you request to “wake up”. If you do decide to come back, the likes you received and all your data will still be there.

Why can’t I see a chat or Super Like after being notified via email?

The chat or Super Like will disappear if the person deletes their profile or if our scammer detection system deletes them. 

I’m seeing some fake profiles. Can’t Veggly do anything about it?

We have recently launched our fraud detection system 2.0, so you should be seeing less fake profiles or scammers.  It will continue to be improved with time, since these profiles try to adapt and join the app, but we’re constantly working to make Veggly safer. If you still see any suspicious profiles, please do not hesitate to report them using the menu on the upper right corner of their profile. Help us keep Veggly beautiful! 🙂

About subscriptions and other paid features

How does Veggly Premium work?

Veggly Premium allows you to use Veggly ad free, see people who liked your profile without having a match, unlimited Teleportation use, 3 monthly coins and the ability to see if your chat messages have been read. We offer them in different packages for you to subscribe from 1 month to 1 year. It’s important to remember that they are autorenewed subscriptions, which means it has to be cancelled if you don’t wish to keep the subscription.

How do I cancel my subscription?

You can cancel your subscription anytime, directly with either Google Play: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid or with Apple’s app store: https://support.apple.com/en-il/HT202039

After you cancel, you will still be able to use the functionality for the rest of the period you paid for and, after that, you can continue using Veggly for free. Hopefully you can get your Veg-Match, with or without the subscription

What are the coins for?

Coins are the in-app currency used to send Super Likes. They cannot be exchanged for different paid features.

My question wasn’t answered/I have a different question.

Please, contact us at [email protected] and we’ll do our best to help you with whatever you need. You may also want to have a look at our User Manual.

I want to help!

People from different countries offered to help and we are really grateful! Here’s how you can help:

a) The easiest way is, if you enjoy the app, simply give us a nice rate on Google Play Store or Apple App Store. From your smartphone or tablet, click this link: www.veggly.net/get for quick access.

b) Tell your vegan/vegetarian friends about the app. You can also earn coins by doing so.

c) Be a local community leader, help us by spreading the word in a specific city or country.

d) Help us translate the app and content into local languages.

e) If you see a bug or an opportunity for improvement, let us know!

Just drop us an email on [email protected]